Privacy Policy + Terms & Conditions
By using Love Mexico App you agree to these Terms and Conditions (or ‘terms’).
If you have any questions about the Love Mexico programme, please ask at your local Mexico or get in touch via hola@mexico.nz
Mexico reserves the right at its sole discretion to change these terms and conditions, the terms of any of its special offers or to cancel, terminate, modify or suspend the Love Mexico programme at any time without notice.
Any changes will be posted on this website, and issued in an update for the Love Mexico App.
Each Love Mexico customer is permitted to have one Love Mexico membership. That membership will be allocated to one nominated email address when the member registers online. Each email address may only be used for a single membership.
Mexico may grant or refuse membership in its absolute discretion.
Ownership of your Love Mexico membership App:
Your Love Mexico App is the property of MFG Franchising Limited. You must not copy or reproduce your Love Mexico App and you must not interfere with the operation of the Love Mexico App or programme.
Registering your Love Mexico App:
If you have a Love Mexico card from previous Love Mexico programme or Mexico restaurants you will need to join the new App based programme to receive Love Mexico benefits. The Love Mexico paper card based system has been replaced by the App: Download the App and register to activate it before you can use it to redeem your Mexico Dollars.
To sign up to the Love Mexico App you must have a valid email address and verify the email before continuing to be eligible to earn and redeem Mexico dollars.
What your membership can be used for Your Love Mexico App can be used for:
Purchasing menu items at any Mexico restaurant (except Auckland International Airport).
Collecting Mexico Dollars to spend on Mexico menu items at your next visit.
The Love Mexico membership programme is not a credit or charge account.
You cannot sell or convert your Mexico Dollars balance into cash or gift to another Love Mexico member.
Earning Mexico Dollars:
You can earn Mexico Dollars every time you make an eligible purchase and scan your barcode from your App at the till in a Mexico restaurant. Mexico Dollars may take up to 24 hours to appear in your account.
The Mexico Dollars allocation may change from time to time without prior notice to you. The current dollar allocation is 5 Mexico cents per $1 spent on your bill. You cannot earn Mexico Dollars on the portion of your bill that you pay for with previously earnt Dollars. No Mexico Dollars will be earned on historical purchases.
Redeeming Mexico Dollars:
You can redeem your Mexico Dollars for any eligible menu item at any Mexico (except Auckland International Airport). Your Love Mexico App and membership must be registered before you are eligible to redeem your Mexico Dollars. Mexico Dollars cannot be redeemed for cash. We will deduct the appropriate number of Mexico Dollars from your allocation when you redeem Mexico Dollars on your bill. All special offers are subject to availability, which may vary between Mexico restaurants. Mexico is not responsible if a special offer is not available on the day you come to redeem your special offer. Some customers may be ineligible to redeem special offers because of their age or as a legal requirement. It is at Mexico’s sole discretion whether to issue you with a special offer. Any accrued Mexico Dollars expire 12 months from the date accrued. The birthday gift expires 30 calendar days from the date of your actual birthday and other special rewards have expiry dates specific to that reward and this will be communicated clearly in any emails regarding this reward.
Information about your Love Mexico membership & personal details:
You can check:
Your Mexico Dollars balance
Your Personal Details by logging on to your App and following the prompts, or by checking on your Love Mexico App.
You are required to update any changes to your personal details as soon as possible after they change.
Downloading the Love Mexico App:
You can download the Love Mexico App by visiting your phone’s App store and downloading the ‘Love Mexico App’. The Love Mexico App is currently available for both Android and iPhones. From time to time we will update the Love Mexico App and you will need to download all updates.
If you have problems downloading the Love Mexico App your phone model may not be supported.
The barcode display within the My Account section of the App on your mobile phone must be appropriate for scanning using our in- store software.
You are responsible for costs involved in implementing and using the Love Mexico App on your mobile device.
You are limited to one Love Mexico account per person. You cannot sign up under multiple email addresses. Mexico reserves the right to delete any extra accounts that show as having the same device identification (device identification being the unique identification for your iPhone or android phone), leaving one account allocated to that device identification. Mexico will not be liable for any Mexico Dollars or other rewards that were accrued under the deleted account or accounts.
Limitation of Liability:
To the extent permitted by law, we do not accept responsibility for, and we will not be liable for, any loss or damage suffered by you, however caused, in connection with or arising from your Love Mexico membership or use of the Love Mexico website or the Love Mexico App, including but not limited to:
Any unauthorised use of your Love Mexico App.
Any approved Mexico menu item not being available for any reason;
Any failure to credit you with Mexico Dollars.
Any problems or technical malfunction of the Love Mexico App or any network or lines, servers or providers;
Any failure to notify you of any changes in these terms.
You hereby irrevocably hold us harmless from all claims, demands, actions and proceedings which you have or in the future may have against us, and shall indemnify and release us from all and any claims for damages or otherwise in the terms of, and in connection with or arising from your Love Mexico membership, use of the Love Mexico website or the Love Mexico App to the fullest extent permitted by law.
In all matters, all decisions of Mexico will be final and cannot be contested and by taking part in the Love Mexico programme you hereby agree to accept such decisions. You may have rights under the Consumer Guarantees Act 1993 which are not excluded or limited by anything set out in these Terms. Each exclusion or limitation of liability in these Terms and Conditions also applies to the owners and operators of MFG Franchising Limited, its related entities, franchisees, store operators and employees.
The Love Mexico Programme is exclusive to MFG Franchising Limited. MFG Franchising Limited owns all copyright in the Love Mexico programme
IMPORTANT:
THE LOVE MEXICO APP CANNOT BE USED AT THE MEXICO
LOCATED AT THE AUCKLAND INTERNATIONAL AIRPORT.
T&Cs FOR PROMOTIONAL OFFERS:
1. Love Mexico Rewards are only available to current Love Mexico members and will be available to members within the date period of sign up and registration with the app.
2. Each Love Mexico Reward offer will be available within specific time periods during each calendar month and will be different each month.
3. Only one Love Mexico Reward can be used per Love Mexico member.
4. Love Mexico Rewards cannot be used in conjunction with any other Mexico offer.
5. Love Mexico Rewards cannot be redeemed for cash or exchanged for any other menu item.
6. Love Mexico Rewards cannot be transferred to another Love Mexico member.
7. Love Mexico Rewards expire by the end of each month or after 30 days and cannot be accumulated.
8. Must be 18 years or older to redeem the Love Mexico reward. Some exclusions apply.
9. Love Mexico Rewards are only available to current Love Mexico members and will be available to members within the date period of sign up and registration with the app.
10. If you download and sign up to the Love Mexico app on the day of your birthday, birthday dollars will not appear until 24 hours after you have joined.
INFORMATION THAT IS GATHERED FROM VISITORS
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies* may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server.
HOW THE INFORMATION IS USED
The information is used to enhance the visitor’s experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates
VISITOR OPTIONS
If you have subscribed to one of our services including our Love Mexico app or our newsletter database, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies* via your browser settings but this may prevent you from access to certain features of the website.
GOOGLE ADS
Google, as a third party vendor, uses cookies to serve ads.
Google's use of the DART cookie* enables it to serve ads to visitors based on their visit to sites they visit on the Internet.
Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
PRIVACY POLICY
Mexico is committed to the protection of your personal information.
Our Privacy Policy outlines how Mexico (MFG Franchising Limited) collects, protects and uses personal information gathered about you, in conformance with the Privacy Act 2020.
This policy was last updated 1 April 2022.
Where is Personal Information collected?
Our Privacy Policy covers all personal information that we hold and includes information we have collected from a variety of places, including but not limited to information you may have provided by:
registering for the Love Mexico programme
using the Love Mexico programme
entering a competition
entering details on our website
providing your details over the phone to a Mexico representative
providing your details when booking reservations
providing your details when purchasing off our website
providing your details in one of our restaurants
This Policy also covers personal information that we may have sourced from third parties.
What sort of information is collected?
The Personal Information we collect may include but isn’t limited to name, email address, physical address, birth date, or phone number. By using the Love Mexico programme we also collect information including but not limited to your purchases and the points you have earned and redeemed.
We use your Personal Information to be able to share information about the Love Mexico program, offers as a Love Mexico member and to help us improve our products and services.
Mexico will only collect personal information by lawful and fair means and will let you know where and how to contact us.
Collection of Personal Information
At certain points on the mexico.net.nz web site and the Love Mexico App, you may be asked to submit information that may personally identify you. Where the collection of Personal Information is necessary, you will be aware that such information is required because you will have to complete an online form. The Personal Information that you submit is gathered only on a voluntary basis; you may choose not to provide Personal Information however you may not be able to participate in certain activities including registration of your Love Mexico membership which is required in order to redeem Love Mexico Dollars.
Sharing of Personal Information
We never sell, rent or trade your personal information. We will not share your Personal Information with any unrelated party except under the following circumstances:
Where a third party, such as a research company or mailing house carries out activities on our behalf
Where the third party is a current Mexico franchisee
In order to ensure our ability to continue to provide products or services
If disclosure is required for the purposes of conducting business analysis in order to improve our products or services
If disclosure is required by the law
If you give us your consent.
Any third parties to whom your Personal Information is disclosed are required to keep the information confidential and only use it for the same purposes we are permitted to use it.
Storage, retention and accuracy of Personal Information
Mexico takes reasonable steps to ensure that your Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse.
Mexico will retain your Personal Information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you.
Managing your subscription
If you want to update your personal details or update your communication preferences with Mexico please let us know by directing email communication to hola@mexico.nz
You will be reminded of your option to opt out of receiving email communications each time you receive an email communication from us.
Queries or complaints
Please contact Mexico on hola@mexico.nz
Links to other web sites
Mexico.net.nz may contain links to third party web sites for your convenience and information. Mexico does not control those sites or their privacy practices. The personal data you choose to give to unrelated third parties is not covered by the Mexico Privacy Policy. We encourage you to review the privacy policy of any company or web site before submitting your Personal Information. Some third parties may choose to share their personal data with Mexico and that sharing is governed by that third party’s privacy policy.
Changes to our Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you in this Privacy Policy, by email, or by means of a notice on our website.